Exchanges & Returns

 

Exchange and Return Policy

Under Portuguese Decree-Law No. 24/2014, of February 14, regarding distance and off-premises contracts, if contracting with a consumer, the consumer has the right to withdraw from the contract within 14 calendar days, without needing to provide any reason.

This period begins on the day after the consumer or a third party acquires physical possession of the goods.

To exercise the right of withdrawal, the consumer must notify us of their decision via an unequivocal statement (e.g., by post or email) to:

Maria João Tavares Correia Leão Torres

Pátio do Marquês 4, 2nd floor right

3880-140, Ovar

Portugal

Or via email to geral@leaojewellery.com.

You may use the form available here.

To meet the withdrawal deadline, it is sufficient to send your communication before the 14-day period expires.

 

Effects of Withdrawal

If you withdraw from the contract, we will refund all payments received, including delivery costs (except additional costs arising from a different delivery method chosen by you) without undue delay and within 14 days from the date we are informed of your decision.

We will issue the refund using the same payment method used in the original transaction, unless otherwise agreed.

We may withhold the refund until we have received the returned goods or proof of their return, whichever is earlier.

You must return the goods to:

Maria João Tavares Correia Leão Torres

Pátio do Marquês 4, 2nd floor right

3880-140, Ovar

Portugal

The goods must be returned without undue delay and no later than 14 days from the date you notify us of the withdrawal.

The deadline is met if you return the goods before the 14-day period ends.

In addition to the legal right of withdrawal, LEAO offers a general exchange and return policy for Collection Jewellery, allowing customers to request an exchange or return within 14 days of receiving the item.

All exchanges or returns must be made within a maximum of 14 days of receipt.

LEAO reserves the right to refuse exchanges or returns outside this period or of items that are not in their original condition.

Items must be returned in their original packaging and include the invoice.

The customer is responsible for return shipping costs and must return items in their original condition and packaging.

The customer is also responsible for any duties, taxes, or customs charges associated with the return. These costs may be deducted from the refund if paid by LEAO.

If you need assistance with an exchange or return, please contact us at geral@leaojewellery.com.

The right of withdrawal and our general return policy do not apply to custom-made or clearly personalized items.

No returns or exchanges will be accepted for items showing signs of use, misuse, or missing any components (such as packaging, accessories, certificates, or invoice).

 

Warranty & Repairs

LEAO products come with a three-year legal warranty of conformity.

To exercise your rights, contact us at geral@leaojewellery.com or via the return address above.

Describe the issue and include the signed and dated certificate of authenticity and warranty provided at purchase.

The warranty excludes:

– Products showing signs of misuse, mishandling, or improper maintenance;

– Unauthorized modifications or repairs;

– Replacement of broken chains, missing stones, or fast-wearing components.

LEAO also offers repair and maintenance services for three years (with the exceptions above).

For issues not covered under the warranty or after the warranty period, contact geral@leaojewellery.com.

LEAO only sells jewellery in perfect condition, pre-inspected.

If, exceptionally, you receive a defective item, please contact us.