Exchanges & Returns

We do not accept exchanges and returns in Made to Order Jewellery
We do not accept returns of our Jewellery Collections.
Exchanges and returns must be made within 15 days after receiving the order.

LEAO reserves the right to refuse exchanges communicated or sent after this deadline, as well as of jewelry pieces that are not in the same condition in which they were acquired.

To exchange or return a jewelry piece, it must be returned in the original packaging, with the respective invoice, to our showroom, located at:

Avenida da Boavista 3957
4100-139 Porto
Portugal

 

If you choose to return your orders, you will be responsible for any fees, taxes and/or customs charges incurred with the packaging and the cost of returning the packaging to our Portuguese address. This amount will be deducted from the order refund.

 

Repairs
To repair a jewel, contact us through our email geral@leaojewellery.com
LEAO only sells jewelry in perfect condition, that are previously verified. If, exceptionally, you receive a defective jewel, please contact us.

Customer Complaints
We try to answer all customer complaints or doubts within a maximum of 5 working days.
Get in touch with us via our email geral@leaojewellery.com

LEAO also has an Electronic Complaints Book. You can submit your complaint at www.livroreclamacoes.pt.
To do this, you must follow the steps as indicated at http://www.livroreclamacoes.pt/apoio-utilizador and insert the requested data.

Consumer Conflict Arbitration Centers
In the event of a dispute, the consumer may resort to the following arbitration center:

NATIONAL CENTER FOR CONSUMPTION CONFLICTS INFORMATION AND ARBITRATION
Rua D. Afonso Henriques, 1
4700-030 Braga
Phone: 253 619 107
Personal and telephone opening hours
Monday to Friday
9 am to 4 pm
Email: geral@cniacc.pt
Website: http://www.cniacc.pt/pt/

More information on the Consumer Portal (www.consumidor.pt).