Privacy Policy

Legal Information Regarding Data Protection
At LEAO we are aware that the use of your personal data requires that it be processed consciously and based on a relationship of trust.
We respect your privacy and process your data in strict compliance with current legislation.
This page gives you information about our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

The General Data Protection Regulation – Regulation 2016/679 of 27 April, considers that “information relating to an identified or identifiable natural person (“ data subject ”) is personal data. An identifiable person is a person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, identification number, location data, identifiers electronically or to one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. ”

How can your personal data be collected?
Depending on how the Customer interacts with LEAO (online, offline, over the phone and / or in person), we collect various types of information, as described below:
Personal contact information: this includes information that the Customer provides us and that allows us to contact him, such as name, taxpayer number, postal address, e-mail address, social media data or telephone number.

Demographic information: any information that describes demographic or behavioral characteristics. Some examples include date of birth, age or age group, geographic location (eg, zip code), favorite products, hobbies and interests, as well as household or lifestyle information.

Patrimonial or financial data: information about an individual related to his assets, rights, encumbrances or obligations that can be evaluated economically, such as: bank accounts, credit card number, security number.

Technical information about computer / mobile device: any information about the computer system or other technological device that is used to access one of our websites or apps (applications), such as the Internet Protocol (IP) address used for connect the computer or device to the Internet, type of operating system and also, type of web browser and version. If the customer accesses the Website through a mobile device, such as a smartphone, the information collected will also include, whenever permitted, the mobile phone’s unique identification number, advertising identifier, geolocation and other similar data relating to mobile devices.

Information on the use of websites / communications: when browsing and interacting with our websites or newsletters, we use automatic data collection technologies in order to collect certain information about our customers activity. This includes information such as the links that are clicked on, the pages or content viewed and for how long, as well as other similar information and statistics about their interactions, such as content response times, download errors and duration of visits to certain pages. This information is captured through automated technologies, such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through third-party tracking services (such as Double Click, Google Analytics, Adobe Dynamic Tag Management and / or Omniture). The consumer has the right to object to the use of such technologies.

Customer Feedback: this includes information that customers voluntarily share with us about their experience of using our products and services.

Customer generated content: this refers to any content created by the customers and which they then share with us on a social network or by transferring it to one of our websites or apps (applications), including the use of social media apps (applications), just like Facebook. Some examples include photos, videos, personal stories or other media or similar content. Whenever permitted, we collect and publish customer generated content related to a variety of activities, including contests and other promotions, community website features, consumer engagement and third party social media activities.

 

Cookies Policy
We use cookies on this site. A cookie is a small text file that identifies the customer computer on our server. The cookies themselves do not identify the individual user, only the computer used. Cookies are not used to collect personal information.

The user has, at any time, the possibility to configure his browser to accept all cookies, to notify him when a cookie is issued or not to receive any cookies. How the costumer do this depends on the web browser used. Please refer to the browser’s “Help” function. If the customer accept cookies, they can remain on the computer for many years, unless they are deleted. If the customer turn off cookies, may be limited by the use of websites in general.
Below is a list of the main cookies we use, and what they do. 

There are two groups of cookies that can be used:

Permanent cookies – are cookies that are stored at the browser level on access devices (PC, mobile and tablet) and are used whenever the customer makes a new visit to our website. They are generally used to direct navigation to the user’s interests, allowing to provide a more personalized service.
Session cookies – are temporary cookies that remain in the browser’s cookie file until the customer leaves the website. The information obtained by these cookies serves to analyze traffic patterns on the web, allowing us to identify problems and provide a better browsing experience.

Cookies are used for the following purposes:

. Strictly necessary cookies – Allows browsing the website and using applications, as well as accessing secure areas of the website. Without these cookies, the required services cannot be provided;

. Analytical cookies – They are used anonymously for the purpose of creating and analyzing statistics, in order to improve the functioning of the website;

. Functionality cookies – Keep user preferences regarding the use of the website, so that it is not necessary to configure the website again each time it is visited;

. Third-party cookies – Measure the success of applications and the effectiveness of third-party advertising. They can also be used to customize a widget with user data;

. Advertising cookies – Target advertising according to the interests of each user, in order to target advertising campaigns taking into account the tastes of users, and in addition, they limit the number of times the customer sees the ad, helping to measure the advertising effectiveness and the success of the website organization.

Web browsers allow customers to exercise some control over cookies through the browser settings. Most browsers allow to block cookies or block cookies from specific websites. Browsers can also help delete cookies when closing a browser. However, the customer should note that this may mean that any opt-outs or preferences defined on the site will be lost. To learn more about cookies, including how to see what cookies were created and how to manage and delete them, visit www.allaboutcookies.org which includes information on how to manage customer settings for the various browser providers. Note, however, that by disabling cookies, it may affect, partially or totally, the browsing experience on the website.

 

For what purposes can we use your personal data?
Customer service: we use our clients’ Personal Data for the purpose of customer service, including answering questions. This process normally involves the use of certain personal contact information and information related to the reason for your question (eg, technical question, question / complaint about the product, general question, etc.).

Other general purposes: we use our clients’ personal data for other general business purposes, such as conducting internal marketing and demographics studies, as well as for evaluating the effectiveness of advertising campaigns.

Legal reasons or merger / acquisition: in the event that LEAO or its assets are acquired by another company or incorporated into it, including insolvency reasons, we may share our clients’ personal data with any of our legal successors.

 

How do we keep your personal data safe?
We are committed to ensuring the protection of the security of personal data that is made available to us, having approved and implemented strict measures, both technical and organizational, in this matter. Compliance with these rules is an obligation for all those who access them.

. Restricted access to our clients’ personal data;

. Data transfer in encrypted form;

. Storage of personal data in encrypted form;

. Protection of information technology systems through firewalls;

. Permanent monitoring of access to information technology systems, preventing, detecting and preventing the misuse of your data.

 

How long do we keep your personal data?
When there is no legal obligation to keep personal data, our clients’ personal data will be kept for as long as necessary for the purpose for which it was collected, after which it will be anonymized or destroyed.

Within the scope of the purposes described in this Privacy Policy, our clients’ personal data will be kept for 3 years of inactivity, after which they will be contacted to express their desire to preserve or delete the data from our database, without prejudice. The limitation periods and lapse of the exercise of LEAO’s rights under the terms of the law, as well as the conservation of personal data resulting from legal obligations.

 

Under what circumstances is there data communication to other entities (third parties and subcontractors)?
Within the scope of its activity, LEAO may use third parties to provide certain services, namely for the celebration of satisfaction surveys, Paypal, WeInvoice, email marketing platform and carrier with which we work, CTT – Correios de Portugal, SA, headquartered at Avenida D. João II, nº 13, 1999-001 Lisbon, which can be contacted through the phone 707262626 and email info@ctt.pt.

Sometimes, the provision of these services implies access, by these entities, to the personal data of our Clients, Leão being responsible for the personal data that it makes available.

When this happens, appropriate measures are taken to ensure that the entities that have access to the data are reputed and offer the highest guarantees at this level, which will be duly enshrined and safeguarded in a contract to be signed between the parties.

Thus, any subcontracted entity will have an obligation to adopt the necessary technical and organizational measures in order to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access and against any other form illicit treatment.

 

LEAO transmits data to the brands represented for the following purposes:

– granting of legal and contractual guarantees;

– carrying out safety campaigns to which they are subject under the contracts that LEAO concludes with its customers.

 

Children’s Privacy
Our Service is not aimed at children under 16 (“Children”). Children’s data is only collected with the authorization of the parental responsibility holder, so we do not knowingly collect personally identifiable information from children. If you are the holder of parental responsibilities or guardian, and you know that your child or guardian has provided us with personal information, please contact us.

If we become aware that we collect Personal Information from children under 16 without their consent, we will immediately take steps to remove that information from our servers.

 

How can you access, change, rectify your personal data or withdraw your consent?
At LEAO we guarantee the means that allow you, as Data Holder, to access your personal data. If you want to rectify your Personal Data you can access the customer area. If you want to delete your Personal Data you should contact the company through geral@leaojewellery.com.

The Data Holder has the right to request, at any time, the rectification of his Personal Data, either by filling out a form for that purpose or at the request of the data protection officer.

The Data Holder has the right to withdraw, at any time, the consent given or request the deletion of his Personal Data, either by filling out a form for that purpose or at the request of the data protection officer.

We inform you that you have the right to make any complaint to the supervisory authority:

National Data Protection Commission

Rua de São Bento, nº 148, 3rd Floor

1200-812 Lisbon

Tel. +351213928400

Fax. +351213976832

email: geral@cnpd.pt

website: www.cnpd.pt

 

How can you limit the processing of data, request portability, exercise the right of opposition?
Right to limitation of processing: Data holders have the right to obtain from LEAO the limitation of processing, in the event that, in particular, one of the following situations applies:

. To challenge the accuracy of personal data, for a period that allows LEAO to verify its accuracy;

. The processing of data is lawful and the data subject opposes the deletion of his personal data and requests, in return, the limitation of its use;

. LEAO no longer needs personal data for processing purposes, but these data are required by the holder for the purpose of declaring, exercising or defending a right in a judicial process;

. If you have opposed the processing, until it is found that the legitimate motives of the controller override those of the data subject.

 

Right of data portability: If the processing depends on the consent of the data holder and that consent has been provided by automated means, the data holder has the right to receive the personal data concerning him and which he has provided to LEAO in a structured, commonly used and automatic reading format.

Right of opposition: In cases where the data processing is carried out for the purpose of the legitimate interests pursued by LEAO or the data processing is carried out for the purposes of direct marketing; or definition of profiles, the data holder may, at any time, object to the processing of his personal data.

These rights can be exercised through the following contacts:

Phone: +351 980 73946

Address: Avenida do Emigrante 1258, 3880-351 Furadouro – Ovar, Portugal

Email: geral@leaojewellery.com

 

Responses to your requests can be provided by electronic means.
Responses will be provided, without undue delay, within 1 month from the date of receipt of the request, or within 2 months followed by information to the data holder, when the request is complex or there are several requests.

 

Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

 

Contact us
If you have any questions regarding the use of your personal data, you can contact our Data Protection Officer at the following e-mail address: geral@leaojewellery.com

Under the terms of Decree-Law no. 24/2014, of 14 February, applicable to contracts concluded at a distance, you have the right to freely terminate a new contract, without stating a reason, within 14 calendar days from the date of conclusion of the contract or the date of receipt of the first review.

In case of canceling the subscription within the period indicated above, all payments you have made will be returned to you in the same way you made them, no later than 14 days after we have received your communication.