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Warranty & Repairs
LEAO products come with a three-year legal warranty of conformity.
To exercise your rights, contact us at geral@leaojewellery.com or via the return address above.
Describe the issue and include the signed and dated certificate of authenticity and warranty provided at purchase.
The warranty excludes:
– Products showing signs of misuse, mishandling, or improper maintenance;
– Unauthorized modifications or repairs;
– Replacement of broken chains, missing stones, or fast-wearing components.
LEAO also offers repair and maintenance services for three years (with the exceptions above).
For issues not covered under the warranty or after the warranty period, contact geral@leaojewellery.com.
LEAO only sells jewellery in perfect condition, pre-inspected.
If, exceptionally, you receive a defective item, please contact us.
Customer Complaints
We aim to respond to all inquiries or complaints within 5 business days.
Please contact us at geral@leaojewellery.com.
LEAO also has an Electronic Complaints Book, available at www.livroreclamacoes.pt.
To file a complaint, follow the steps outlined at www.livroreclamacoes.pt/apoio-utilizador and provide the requested information.
Consumer Arbitration Centres
In case of dispute, the consumer may contact the following arbitration center:
National Consumer Conflict Information and Arbitration Centre
Rua D. Afonso Henriques, 1
4700-030 Braga
Phone: +351 253 619 107
Business hours: Monday to Friday, 9 a.m. to 4 p.m.
Email: geral@cniacc.pt
Website: http://www.cniacc.pt/pt/
More information at the Consumer Portal: www.consumidor.pt
