Portes gratuitos para Portugal Continental
All orders received are shipped according to the stock we have. We reserve the right to send products at a later date, if the ordered product is not in stock at the time of purchase. In this situation, you will be contacted to choose to continue with the order or to make a full refund instead of delivering the product.
Normal orders are processed and shipped within 1-5 working days of purchase, unless otherwise specified in the product description, that is, if you are purchasing a jewellery piece as a pre-order, whose period is between 5-20 working days and upon receipt of payment.
If you buy multiple pieces and one is marked as “pre-order”, the pieces will all be shipped at the later date. Therefore, you can request multiple shipments in this scenario to receive the non-“pre-order” pieces sooner.
Delivery times may be slightly longer during festive periods.
The average transit times, and the respective costs, after sending the purchased items, are shown below:
Portugal: 1-3 working days | free shipping
União Europeia: 5-15 working days | 30€ (free shipping on orders above 350€)
Can I access my order’s tracking number?
Yes. After we ship your order, you will receive your order tracking number by email. In
Is VAT applied to International orders?
VAT is not included in orders delivered outside the EU. The recipient will be responsible for all taxes and fees incurred in the destination country.
Is VAT applied to International orders?
Within the EU, VAT is applied depending on the country of destination of the order. VAT is not included on orders delivered outside the EU. The recipient will be responsible for all taxes and fees incurred in the destination country.
Are there import charges outside of EU?
Please note that international orders may be subject to customs or import duties and tax charges when arriving in the destination country outside Portugal. We do not cover this cost, so you will be responsible for paying any import charges that may be added. As customs taxes vary from country to country, we cannot advise on these taxes and we recommend that you contact your local customs service for more information before placing your order.
Returns Shipping Costs
If you choose to return your orders, you will be responsible for any fees, taxes and/or customs charges incurred with the packaging and the cost of returning the packaging to our Portuguese address. This amount will be deducted from the order refund.
