Shipment & Expedition

Shipment

All orders are shipped according to the availability of the items.

We reserve the right to ship items at a later date if they are not in stock at the time of purchase. In this case, we will contact you to choose between continuing the order or receiving a full refund.

Standard orders are processed and shipped within 1–5 business days, unless otherwise specified in the product description (e.g., pre-orders, which take 5–20 business days after payment).

If you order multiple items and one is a pre-order, all items will be shipped together at the later date. However, you may request separate shipments in this case.

Delivery times may be longer during holiday periods.

For security reasons, we do not ship to P.O. boxes.

Estimated transit times and costs after dispatch:

– Portugal: 1–3 business days | Free Shipping

– European Union: 5–15 business days | €30 (Free Shipping on orders over €350)

Can I access my order tracking number?

Yes. Once your order has been dispatched, you will receive the tracking number by email.

 

Is VAT applied to international orders?

VAT is not applied to orders delivered outside the EU.

Since website prices include VAT, once you select a non-EU shipping destination, VAT will be automatically deducted at checkout.

The recipient is responsible for any customs duties and taxes incurred in the destination country.

We are based in Portugal – Europe, so please note that customers are responsible for paying any additional fees, customs charges, import duties, or taxes required by the destination country.

Are there import charges outside the European Union?

International orders may be subject to customs duties, import taxes, and other fees upon arrival in the destination country.

LEAO does not cover these charges.

The customer is responsible for paying any applicable import costs.

Customs policies vary by country, so we recommend contacting your local customs office before placing an order.